Working Class Technologies Pvt. Ltd. ("Working Class", "we", "us", or "our") operates the Working Class platform, which connects customers with home service professionals. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
By using Working Class, you agree to the collection and use of information in accordance with this policy.
1. Information we collect
Information you provide directly
- Account information: name, email address, and password when you register
- Profile information: phone number, address, city, and area when you book a service or register as a professional
- Professional information: skills, experience, profession, and profile photo (for professionals)
- Booking details: service type, scheduled date and time, address, and any notes you provide
- Communications: messages you send to our support team
Information collected automatically
- Device type, browser, and operating system
- IP address and approximate location
- Pages visited and time spent on the platform
- Session data stored in cookies
2. How we use your information
We use your information to:
- Create and manage your account
- Process and fulfil your service bookings
- Match customers with appropriate professionals
- Send booking confirmations and service updates
- Respond to your support requests
- Improve our platform, services, and user experience
- Detect and prevent fraud or misuse
- Comply with legal obligations
We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.
3. How we share your information
We do not sell your personal information. We share it only in the following circumstances:
- With professionals: When you book a service, the assigned professional receives your name, address, and contact number to fulfil the booking.
- With customers: When a professional accepts a job, the customer receives the professional's name and contact number.
- Service providers: We use third-party services for payment processing, email delivery, and analytics. These providers are contractually bound to protect your data.
- Legal requirements: We may disclose information if required by law, court order, or government authority.
4. Data retention
We retain your account information for as long as your account is active. Booking records are retained for 3 years for legal and dispute resolution purposes. You may request deletion of your account and associated data at any time by contacting us.
5. Your rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your account and data
- Withdraw consent for optional data processing
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at privacy@workingclass.in.
6. Cookies
We use session cookies to keep you logged in and to protect against CSRF attacks. We do not use third-party tracking cookies or advertising cookies. You can disable cookies in your browser settings, but this may affect your ability to log in.
7. Security
We implement industry-standard security measures including:
- Passwords stored using bcrypt hashing — never in plain text
- CSRF token protection on all forms
- HTTPS encryption for all data in transit
- Time-limited password reset tokens
- Regular security reviews
No system is 100% secure. If you believe your account has been compromised, contact us immediately.
8. Children's privacy
Working Class is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision.
10. Contact us
For privacy-related questions or requests:
For general support, visit our Contact page or Help Center.